Refund Policy

We want you to feel confident joining Adoure. That’s why every paid membership comes with a 14-day refund window. If you change your mind within 14 days of your payment, contact us and we’ll refund the membership fee in full. After 14 days have passed, the membership fee is non-refundable.

This is a deliberate promise on our part. Wedding and event services that are tied to a specific date are exempt from the statutory 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (regulation 28). We’ve chosen to offer 14 days regardless — going beyond what the law requires — because we’d rather you joined Adoure on your own terms.

A couple’s Adoure membership is a one-off £14.99 payment per wedding. If you request a refund within 14 days of paying, we’ll refund the £14.99 in full and your account returns to the free tier. You can request this yourself from your account, or by emailing hello@adoure.co.uk.

Refunds are returned to the original payment method, usually within 5–10 business days depending on your bank or card provider.

Supplier and venue annual memberships are also covered by the 14-day refund window: if you cancel within 14 days of payment, we’ll refund your membership in full. After 14 days, the annual fee is non-refundable, but your listing remains active until the end of the period you paid for. Closing your account does not trigger a pro-rata refund of the remaining time.

When you book and pay a supplier through Adoure — a deposit, an instalment, or a final balance — that money goes to the supplier, under the contract between you and them. Adoure does not hold these funds and is not a party to that contract.

Whether you’re entitled to a refund of a deposit or payment, and how much, is therefore determined by that supplier’s own terms and your contract with them — not by this policy. If a wedding is cancelled or postponed, the supplier confirms what is owed or refundable. We’ll always help facilitate the conversation, and our Client Assurance process can support you if something goes wrong, but Adoure cannot itself refund money that was paid to a supplier.

This policy sits alongside your legal rights — it does not replace them. Under the Consumer Rights Act 2015, services must be provided with reasonable care and skill; if they aren’t, you may be entitled to a remedy. Nothing in this policy limits your rights as a consumer in the UK.

The quickest way to request a membership refund is from within your account. You can also email us and we’ll action eligible requests without undue delay: